Customer support

During rental

You can either prolong your rental period in written form or personally in our offices 48 hours before your rental period ends. The price of the prolongation will be calculated by our current price list.

You can change the drop off office, however in such a case, an additional fee is charged for this service.

If you have subsequently decided to go to a different country, or use the ferry, let us know so we can activate the additional services needed for this. They will be charged during vehicle drop off.

In our selection of additional equipment, you can choose Wi-Fi, GPS (satellite), child seats/booster, winter tires, tire chains.

Go to your nearest CARWIZ office. If the equipment is available you can rent it, and the charges are made according to the rental period.

If you have decided to add an additional driver to your contract you can come to the nearest CARWIZ office with a valid driver’s licence of the driver you want to add. The additional drivers fee is charged from the date you added the additional driver.

You can return the vehicle before the time stated in the contract. In that case, you will pay the amount of time the vehicle was used. However, due to the difference in calculations, there can be a price change from the current situation and the situation during the reservation process.

If you reserved and paid for the reservation via one of the rental agencies, for your price deduction please contact them directly.

If you have already have a CARWIZ vehicle rented, and you decided to add additional insurance, please got to the nearest CARWIZ office to change the rental terms and to have the car inspected.

All our clients can travel with a rented vehicle in all countries of the region and most EU countries, with the exception of Kosovo, Russia, Ukraine and Moldova. For more information, contact customer service at: [email protected]

Contact us

Contact our customer service Monday to Friday from 8 am - 4pm.